Accessibility Statement

Accessibility Statement for

This website is run by Cefndy Healthcare & Manufacturing. We want as many people as possible to be able to use this website. For example, this means that you should be able to –

  • Zoom in over 300% without the text spilling form the screen.
  • Navigate the website using just a keyboard.
  • Navigate the website using speech recognition software.
  • Listen to most of the website using a screen reader.

We have also tried to make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website are not fully accessible:

  • Our request a quote form is difficult to navigate with just a keyboard.
  • Colour contrast makes some of the text hard to read on parts of the website.
  • Some pages skip heading tags.


What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille


We will consider your request and get back to you as soon as possible.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please get in contact with us by emailing


Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

Our offices do not have audio induction loops, if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.


Technical information about this website’s accessibility

Cefndy Healthcare is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non accessible content

The content listed below is non-accessible for the following reasons.


Non-compliance with the accessibility regulations


Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (Non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.



On some pages there are empty headings, which may confuse people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (Information and Relationships).

We plan to remove all empty headings on pages by September 2020. When we publish new content we’ll make sure heading use meets accessibility standards.



Some of our PDFs are essential to providing our services but may not be structured so that they are accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, role value)

By September 2020 we plan to either fix or replace these with accessible HTML pages. Any new PDF documents that we publish should meet accessibility standards.



On some pages the same link text is used for links going to different destinations, so people might not know the difference. This doesn’t meet WCAG 2.1 success criterion 2.4.4 (Link Purpose, In Context).

We are working on making all link destinations clear. When we publish new pages we’ll make sure link text meets accessibility standards.


Colour Contrast

On some pages the colour of the text and the colour of the background are not in sufficient contrast to each other. This doesn’t meet WCAG 2.1 success criterion 1.4.3 (Contrast, Minimum).

We have improved the majority of areas that failed to meet colour contrast criteria, however there are still several areas for improvement which we are working on.



The defined language has been set.


Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).

We plan to identify form controls to meet criteria on the website by September 2020.



Disproportionate burden

Navigation and accessing information

You can now skip repeated content in a page header with a skip to content action as per WCAG 2.1 success criterion 2.4.1 (bypass blocks).


How we tested this website

This website was last tested on [23/09/20]. The test was carried out by Cefndy Healthcare.

We decided on a broad testing approach that would enable us to look beyond the Content Management System and include other key systems and features.
We tested:

  • A high-volume journey on our main website platform which would include all page templates including home, landing, information and search results
  • Our main website platform, available at
  • A typical user journey which included all page templates, contact information, shop & checkout.


What we’re doing to improve accessibility

This statement was prepared on 20/09/19. It was last updated on 23/09/20.

We are working to resolve all identified accessibility issues which are within our control and will release them to the website.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control.

If anything has been missed or there are any issues, once informed we will resolve this as soon as is reasonable.